Return & Refund Policy

At Awaz Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

• Customers may request a return within 7 days of receiving their order.

• Items must be unused, in their original condition, and in their original packaging.

• Products that are damaged due to misuse, washing, or normal wear and tear are not eligible for return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos of the product and packaging. After verification, we will offer a replacement or a full refund.

Refunds

• Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

• If approved, your refund will be processed within 5–7 business days using the original payment method or another mutually agreed method.

• Shipping charges are non-refundable, unless the return is due to our mistake.

Non-Returnable Items

The following items cannot be returned or refunded:

• Used or damaged products (unless received damaged)

• Clearance or sale items (unless defective)

• Gift cards (if applicable)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product sent by Awaz Store.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: awazstoreofficial@gmail.com
WhatsApp: 0321-6208247

By placing an order with Awaz Store, you agree to this Return & Refund Policy.